"START A RETURN HERE"

    • Return shipping charges will be deducted from the value of the refund.
    • Items are eligible for return up to 15 days from date of delivery.
    • Items must be shipped within 7 days of return approval (determined by tracking info).
    • To begin your return please visit our "Start A Return" page or sign into your account and select the link there. You will need to provide your order number and zip code to start the process.

    Vanilla Bay
    ATTN: Returns (and your order number)
    P.O. BOX 1450
    Chino Hills, CA 91709

    • All returned items must still have the ORIGINAL TAGS on them if applicable.
    • When making a return, please include the original invoice.
    • Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc will be subject to a restocking fee. In extreme cases will be returned at customers expense.
    • Items shipped after the 7 day window may be returned to customer, subject to shipping fee, a restocking fee or any combination thereof in some cases a refund in the form of store credit may be authorized.
    • Please allow 3-4 business days for our warehouse to receive your return, and 5-7 business days for our return department to process your refund.
    • Free items received with purchase must be returned at the same time purchased items are returned.